When Apple Learned From The Ritz-Carlton

Hmmm…*takes notes*

Friends often ask me about my experiences and which had the most impact on my career. That’s a difficult one to answer. My career has been shaped by the influence of many seasoned professionals, however one always comes to mind and that was when the head of Apple Retail ( Steve Cano…..yep, the other Steve 😉 ) came to me and wanted me to help him install a service culture, similar to the one Ritz-Carlton had, for all their stores…READ MORE

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